Last Updated: 10/24/2026

This Shipping Policy applies to orders placed directly through aohbhsupplies.com.

1. Shipping Destinations

AOHBH Supplies ships to eligible addresses within the United States.

Available shipping options depend on the products ordered and the delivery address. Any restrictions affecting your order will be communicated before purchase or before the order is accepted.

For bulk orders or special delivery requirements, please contact us before ordering.

2. Order Processing

Orders are generally processed within [insert processing timeframe] business days, excluding weekends and public holidays.

Processing time covers order review, preparation, and dispatch arrangements. It is separate from carrier transit time.

Any different processing timeframe stated on a product listing or agreed for your order will be identified before purchase.

3. Shipping Charges

Applicable shipping charges are displayed before you complete your purchase.

Charges may vary according to your delivery location, package weight, order size, and selected shipping method. Please review the total before submitting payment.

4. Delivery Estimates

Estimated transit time after dispatch is [insert delivery timeframe] business days, unless a different estimate is provided for your order.

Delivery estimates are not guaranteed. Weather, carrier disruptions, public holidays, and other circumstances may affect arrival dates.

Please contact us before purchasing if you need an item by a particular date.

5. Shipment Delays

If we cannot ship within the stated shipment timeframe, we will notify you, provide updated information, and offer the applicable option to agree to the delay or cancel the affected unshipped merchandise for a prompt refund.

If your consent is required and is not received, we will handle cancellation and refund requirements in accordance with applicable law.

6. Tracking Information

Where tracking is available, we will send shipping confirmation and tracking details to the email address associated with your order.

Tracking information may take time to update after the carrier receives the package.

7. Delivery Address Changes

Please check your delivery address carefully, including apartment, suite, or unit numbers.

Contact us promptly if you notice an error. Address changes may not be possible after processing or dispatch.

Any additional charges associated with a requested address correction or reshipment will be explained before proceeding.

8. Separate Shipments

An order may arrive in more than one package. Where available, tracking details will be provided for each shipment.

9. Delayed or Missing Deliveries

If your package is delayed, review the latest tracking information and contact us with your order number if you need assistance.

If tracking shows delivery but you cannot locate the package, check with household members, reception, or your mailroom, then contact us so we can help investigate.

A delivered tracking status does not prevent you from reporting a delivery problem.

10. Damaged, Incorrect, or Incomplete Orders

Inspect your order when it arrives and contact us promptly if an item is damaged, incorrect, or missing.

Provide your order number, a description of the issue, and relevant photographs where available. Please retain the packaging while the issue is reviewed.

We will explain the appropriate next steps under our Returns & Refund Policy.

11. Wholesale & Bulk Shipments

Wholesale and bulk orders may require separate freight arrangements, lead times, or receiving requirements.

Any special shipping terms will be provided in the relevant quotation or written purchasing agreement before the order is confirmed.

12. Contact Us

For shipping assistance, use our Contact Us page or email infoaohbhsupplies.com.

Please include your order number when contacting us about an existing purchase.