Last Updated: 10/24/2026

At AOHBH Supplies, we want customers to have clear information about returns and refunds. This policy applies to purchases made directly through aohbhsupplies.com.

For purchases made through a third-party marketplace, please follow the return process applicable to that purchase.

1. Return Requests

You may request a return for an eligible product within 7 days after delivery.

Please contact us before returning an item. We will review your request and provide return instructions, including the correct return address.

Do not send merchandise to the address on the original shipping label unless we confirm that it is the appropriate return address.

2. Return Eligibility

To qualify for a change-of-mind return, an item must generally be:

  • Unused and in its original condition.
  • In its original packaging, with applicable seals intact.
  • Complete with any included accessories or components.
  • Accompanied by an order number or other proof of purchase.

These requirements do not prevent you from reporting a product that arrived damaged, defective, incorrect, or materially different from its description.

3. Products with Return Restrictions

Certain products may have restrictions on change-of-mind returns for health, hygiene, safety, or perishability reasons.

These may include opened or unsealed:

  • Food, beverages, and other grocery consumables.
  • Supplements and wellness products.
  • Personal care, skincare, and cosmetic products.
  • Pet food and other consumable pet products.

Any applicable product-specific restriction will be disclosed before purchase. Return restrictions do not remove applicable rights relating to damaged, defective, incorrect, or misdescribed merchandise.

4. How to Request a Return

Use our Contact Us page or email [confirmed business email] with:

  • Your name and order number.
  • The name of the product.
  • The reason for your return request.
  • Relevant photographs, where available.

Once your request has been reviewed, we will explain the available options and any return instructions.

Approved returns must be dispatched within [insert number] calendar days after receiving return instructions, unless otherwise agreed.

5. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order upon delivery and contact us promptly if an item is damaged, defective, incorrect, or missing.

Where available, provide photographs of the product, packaging, and shipping label. Retain the packaging while we review the issue.

Do not use a product if its condition or packaging suggests it may be unsafe. Please wait for our instructions before returning or disposing of the item.

After reviewing the information, we will arrange an appropriate resolution, which may include a replacement, refund, or another applicable remedy.

6. Return Shipping

For eligible change-of-mind returns, [insert who pays return shipping and whether a prepaid label is available].

If a return is required because we supplied a damaged, defective, incorrect, or materially misdescribed item, we will arrange an appropriate return method at our expense.

Pack approved returns securely and retain proof of dispatch.

7. Shipping Charges & Restocking Fees

For change-of-mind returns, [insert whether original shipping charges are refundable].

Restocking fees: [Insert “No restocking fee” or the confirmed fee and circumstances.]

Any applicable fees must be disclosed before purchase. Fees will not be applied where prohibited by law or used to reduce a refund owed because of our error.

8. Refund Review & Processing

Once your return is received, we will inspect it and notify you of the outcome.

Approved return refunds are generally issued within [insert number] business days after inspection, subject to any applicable legal deadline.

Refunds will normally be issued to the original payment method. Your bank or payment provider may require additional time to post the credit.

If a refund is reduced or declined, we will explain the reason.

9. Exchanges

Contact us if you would like to request an exchange. Exchanges depend on product eligibility and availability.

If a direct exchange is unavailable, we will explain any applicable return and replacement-order options.

10. Order Cancellations

Contact us as soon as possible if you wish to cancel an order. Cancellation may not be possible once processing or dispatch has begun.

If the order has already shipped, any return will be handled under this policy. Rights relating to shipment delays remain unaffected.

11. Wholesale & Special Orders

Wholesale, bulk, and special-order purchases may have separate return terms agreed in writing before purchase.

Where no separate terms apply, this policy applies to the extent relevant to the transaction.

12. Your Rights

Nothing in this policy limits consumer rights or remedies that cannot be excluded under applicable law.

13. Contact Us

For return or refund assistance, contact AOHBH Supplies through our Contact Us page or email [confirmed business email].

Please include your order number and relevant product details.